Online Web Chat Assistant

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as an Online Web Chat Assistant at Cincinnati Financial in Austin, Texas. As an Associate Level position, the ideal candidate should have at least 4 years of experience in a customer service or related field. The Online Web Chat Assistant will be responsible for providing prompt and accurate responses to customer inquiries through web chat, resolving customer issues efficiently, and maintaining a positive and professional attitude at all times.

Responsibilities: - Respond to customer inquiries and provide support through web chat - Troubleshoot customer issues and offer solutions in a timely manner - Collaborate with other team members to ensure a seamless customer experience - Utilize critical thinking skills to address complex customer concerns - Maintain detailed records of customer interactions and transactions - Continuously strive to improve customer satisfaction and loyalty - Stay up-to-date on product information and company policies - Adhere to company guidelines and standards for customer service excellence

Requirements: - 4 years of experience in customer service or a related field - Adaptable and resilient personality traits - Strong teamwork and critical thinking skills - Excellent written communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in computer skills and knowledge of web chat platforms - Experience working in a fast-paced environment - High school diploma or equivalent, Bachelor's degree preferred

Benefits: - Free accommodation - Training & professional development opportunities - Profit sharing - Cultivate leaders who foster inclusivity and mentorship

Equal Opportunity Statement: Cincinnati Financial is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate and value individual differences and are dedicated to promoting equality in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.