Online Web Chat Representative

Enterprise Products Partners is seeking a reliable and passionate Online Web Chat Representative to join our team in New York City, New York. This part-time entry-level position does not require any previous experience, making it an excellent opportunity for individuals looking to start their career in customer service.

As an Online Web Chat Representative, your primary responsibility will be to engage with customers through online chat to provide support, answer questions, and resolve issues in a timely and professional manner. You will be the first point of contact for customers seeking assistance and must possess strong communication skills and emotional intelligence to effectively interact with a diverse customer base.

Key responsibilities: - Respond to customer inquiries and provide assistance through online chat - Troubleshoot technical issues and escalate to appropriate departments when necessary - Maintain a positive and professional attitude while interacting with customers - Utilize persuasion skills to promote products and services when appropriate - Keep accurate records of customer interactions and transactions

Requirements: - Reliable and passionate about providing excellent customer service - Strong emotional intelligence and ability to empathize with customers - Persuasion skills to promote products and services - Ability to work independently and as part of a team - Basic computer skills and familiarity with online chat platforms - High school diploma or equivalent

In addition to competitive pay, Enterprise Products Partners offers training and professional development opportunities, company equipment, and employee discounts. Our working environment is centered around aligning work with a greater purpose, contributing to a meaningful mission.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are interested in this exciting opportunity, please apply by July 15, 2024. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.