Online Web Chat Representative

Job Description:

We are looking for a passionate and independent Online Web Chat Representative to join our team at Fluor in San Francisco, California. As an Entry Level representative, you will be responsible for providing online support to customers through web chat, ensuring their questions are answered and issues are resolved in a timely and professional manner.

Responsibilities: 1. Engage with customers through online chat to provide information and assistance as needed. 2. Respond to customer inquiries in a prompt and courteous manner, maintaining a high level of professionalism at all times. 3. Troubleshoot and resolve customer issues with products or services, escalating to higher levels of support when necessary. 4. Provide product recommendations and solutions to meet customer needs and enhance their overall experience. 5. Keep accurate records of customer interactions, including details of inquiries, complaints, and resolutions. 6. Collaborate with other team members to ensure a seamless and positive customer experience. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Passion for customer service and helping others. 2. Ability to work independently and prioritize tasks effectively. 3. Strong presentation skills to communicate effectively with customers. 4. Innovative mindset to adapt to changing customer needs and preferences. 5. Excellent written and verbal communication skills. 6. High school diploma or equivalent. 7. Basic computer skills and proficiency in typing.

Benefits: 1. Free food during working hours. 2. Dental insurance coverage. 3. Paid Time Off (PTO) for part-time employees.

Working Environment: At Fluor, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a dynamic and collaborative environment where your ideas are valued and your contributions make a difference.

Equal Opportunity Statement: Fluor is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: July 22, 2024

Join our team at Fluor and make a difference in the world of online customer service! Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.