Support Manager

Job Description:

We are looking for a dedicated and experienced Support Manager to join our team at Jabil Circuit in San Francisco, California. As a Support Manager, you will be responsible for overseeing a team of support staff, ensuring smooth operations, and providing exceptional customer service to our clients. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role.

Responsibilities: - Manage and lead a team of support staff, including hiring, training, and performance evaluations - Develop and implement policies and procedures to improve customer service efficiency - Monitor and analyze customer service metrics to identify areas for improvement - Resolve escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to ensure seamless communication and coordination - Develop and implement training programs for support staff to enhance their skills and knowledge - Stay up-to-date on industry trends and best practices in customer service management - Provide regular reports to senior management on customer service performance and initiatives

Requirements: - Bachelor's degree in Business Administration, Management, or related field - Minimum of 8 years of experience in customer service management or support operations - Strong leadership skills with the ability to motivate and inspire a team - Exceptional communication and interpersonal skills - Ability to analyze data, identify trends, and make data-driven decisions - Proven track record of improving customer satisfaction and loyalty - Hardworking and passionate about delivering exceptional customer service - Strong problem-solving skills and the ability to think analytically

Benefits: - Remote work flexibility - Gym membership - Medical coverage

Working Environment: At Jabil Circuit, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and supportive work environment where everyone's contributions are valued and recognized.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Jabil Circuit is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.