Remote Support Manager

Job Description:

Zocdoc is seeking a talented and experienced Remote Support Manager to join our team in Los Angeles, California. As a Mid-to-Senior Level professional with at least 8 years of experience, you will be responsible for managing a team of remote support specialists who provide technical assistance to our customers across the globe. This part-time position offers a flexible schedule and the opportunity to work from the comfort of your own home.

Responsibilities:

- Manage and lead a team of remote support specialists, providing guidance, mentoring, and training as needed - Develop and implement strategies to improve the efficiency and effectiveness of the remote support team - Monitor and analyze key performance metrics to ensure team goals are met - Collaborate with other departments to identify and address customer issues - Serve as a point of contact for escalated customer inquiries and issues - Stay up-to-date on industry trends and best practices in remote support management - Maintain a positive and productive work environment for the remote support team

Requirements:

- Bachelor's degree in a related field or equivalent work experience - 8+ years of experience in remote support management - Excellent communication and interpersonal skills - Strong leadership abilities and a proven track record of managing remote teams - Reliable and energetic with a high level of professionalism - Critical thinking skills and the ability to make sound decisions under pressure - Visa sponsorship available for qualified candidates - Company equipment and transportation provided for remote work

Benefits:

- Visa sponsorship for qualified candidates - Company-provided equipment and transportation for remote work - Opportunity to collaborate with colleagues worldwide, fostering a global village mentality - Competitive salary and benefits package

Equal Opportunity Statement:

Zocdoc is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment. Apply now to join our team and make a difference in the healthcare industry!

Deadline to Apply: July 7, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.