Remote Support Officer

Job Description:

Valero Energy is seeking a Remote Support Officer to join our team in Jacksonville, Florida. This part-time entry-level position is ideal for individuals who are driven, energetic, and have a keen attention to detail. As a Remote Support Officer, you will be responsible for providing remote technical support to our clients, troubleshooting issues, and providing solutions in a timely and efficient manner.

Responsibilities: - Provide remote technical support to clients via phone, email, or chat - Troubleshoot and resolve technical issues related to our products and services - Assist clients with installation, configuration, and maintenance of software and hardware - Communicate effectively with clients to understand their needs and provide suitable solutions - Document all support interactions and resolutions in our system - Collaborate with other team members to improve processes and efficiency - Stay up-to-date on industry trends and best practices in technical support

Requirements: - No prior experience required, but a strong interest in technology and willingness to learn is essential - Excellent communication skills and ability to explain technical concepts to non-technical users - Strong problem-solving skills and ability to work independently - Ability to multitask and prioritize tasks effectively - Persuasion skills to influence clients and guide them through troubleshooting steps - Ability to work in a fast-paced environment and adapt to changing priorities - Must be detail-oriented and have a strong work ethic - Must have a reliable internet connection and a quiet work environment

Benefits: - Joining bonus for new employees - Disability insurance coverage - Reimbursement for travel and other necessary expenses related to remote work - Opportunity to be part of a team that leads the industry with cutting-edge ideas and solutions

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Valero Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.