Remote Support Representative

Job Description:

Booz Allen Hamilton, a leading management and technology consulting company, is seeking a Remote Support Representative to join our team in Fort Worth, Texas. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role. The ideal candidate will be passionate and confident, with strong people management and project management skills.

Responsibilities: - Provide remote technical support to clients - Troubleshoot and resolve issues with software and hardware - Communicate effectively with clients to understand and address their needs - Collaborate with team members to ensure timely resolution of support tickets - Document and track support activities for reporting purposes - Continuously update knowledge of products and services to provide accurate support - Participate in training and development opportunities to enhance skills

Requirements: - Bachelor's degree in IT or related field is preferred - Minimum of 4 years of experience in a similar role - Strong communication and customer service skills - Proven ability to manage multiple tasks effectively - Ability to work independently and as part of a team - Experience with remote support tools and technologies - Familiarity with project management principles - Proficiency in Microsoft Office Suite

Benefits: - Travel & spending expenses covered - Dental insurance - Company-provided equipment for remote work

Working Environment: At Booz Allen Hamilton, we strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusion, and we encourage all employees to bring their unique perspectives to the table.

Deadline to Apply: 2024-05-29

Equal Opportunity Statement: Booz Allen Hamilton is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing a work environment free from discrimination and harassment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.