Remote Support Specialist

At TravelCenters of America, we are seeking a dynamic and adaptable Remote Support Specialist to join our team in Phoenix, Arizona. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role and possess the personality traits of adaptability and energy.

Responsibilities: - Provide remote technical support to end users on a variety of IT issues - Troubleshoot and resolve hardware and software problems - Collaborate with internal teams to escalate and resolve complex issues - Document support tickets and maintain accurate records of all interactions - Assist in the implementation and maintenance of IT systems and processes - Stay current on industry trends and technologies to provide innovative solutions

Requirements: - Proven experience in remote technical support roles - Strong project management skills and ability to prioritize tasks effectively - Excellent critical thinking and problem-solving abilities - Strong communication skills, both written and verbal - Familiarity with IT systems and software applications - Ability to work independently and as part of a team - Bachelor's degree in Information Technology or related field preferred

Benefits: - Competitive salary and opportunities for growth within the company - Travel opportunities for training and conferences - Visa sponsorship for eligible candidates - Life insurance coverage for peace of mind

Working Environment: At TravelCenters of America, we embrace a diverse and inclusive culture that promotes collaboration on a global scale. Our team is dedicated to providing exceptional service to our customers and supporting each other in achieving our goals.

Deadline to Apply: Interested candidates should submit their applications by May 6, 2024.

Equal Opportunity Statement: TravelCenters of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.