Support Specialist

As a Support Specialist at Xcel Energy in Charlotte, North Carolina, your primary responsibility will be to provide outstanding customer service and technical assistance to both internal and external stakeholders. This part-time entry-level position requires at least 1 year of relevant experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide support via phone, email, and chat. 2. Troubleshoot technical issues and find innovative solutions to problems. 3. Educate customers on product features and functionalities. 4. Collaborate with cross-functional teams to escalate and resolve complex issues. 5. Maintain accurate records of customer interactions and transactions. 6. Assist with training and onboarding of new employees or customers. 7. Stay current on industry trends and best practices to continuously improve support processes. 8. Contribute to the development and improvement of support resources and materials.

Requirements: 1. Passion for helping others and a strong commitment to providing outstanding customer service. 2. Resourceful problem-solving skills and the ability to make informed decisions quickly. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Proficiency in Microsoft Office and basic technical troubleshooting. 6. Strong organizational skills and attention to detail. 7. Flexibility to work evenings or weekends as needed.

Benefits: 1. Paid overtime for exceeding performance expectations. 2. Vision insurance coverage. 3. Remote work flexibility to accommodate personal and professional commitments.

Working Environment: At Xcel Energy, we value and support our employees in their personal and professional development. Our supportive work culture encourages growth and collaboration among team members.

Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees.

Deadline to apply: June 29, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team at Xcel Energy, we encourage you to apply for the Support Specialist position in Charlotte, North Carolina, today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.