Support Specialist - Work from home

Job Description:

EMCOR Group, a leading provider of mechanical and electrical construction, industrial and energy infrastructure, and building services, is seeking a talented Support Specialist to join our team in San Diego, California. This part-time, entry-level position will allow you to work from the comfort of your own home while still being an integral part of our team.

Responsibilities: 1. Provide first-line support to customers via phone, email, and chat 2. Troubleshoot technical issues and resolve customer concerns in a timely and efficient manner 3. Document all customer interactions and resolutions in our CRM system 4. Stay current on product updates and new features to enhance support services 5. Collaborate with internal teams to escalate and resolve complex issues 6. Assist with special projects as needed to support the overall success of the team

Requirements: 1. Energetic and resourceful personality traits 2. Strong communication skills and the ability to think critically 3. Ability to work independently and meet deadlines 4. High school diploma or equivalent 5. Proficiency in Microsoft Office Suite 6. Prior customer service experience is a plus, but not required

Benefits: 1. Visa sponsorship for qualified candidates 2. Paid overtime opportunities 3. Retirement plan options 4. Opportunity for growth and advancement within the company

Working Environment: At EMCOR Group, you will thrive in a high-energy workplace that is dedicated to delivering impactful results for our customers. You will have the opportunity to work with a dynamic team of professionals who are committed to excellence and continuous improvement.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: EMCOR Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EMCOR Group is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us to discuss your needs.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.