Web Chat Assistant

Job Description:

As a Web Chat Assistant at Oneok in San Antonio, Texas, you will be responsible for providing excellent customer service and support through online chat interactions. This part-time entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to start their career in the customer service industry.

Responsibilities: - Respond to customer inquiries and provide assistance through web chat - Resolve customer issues and concerns in a timely and professional manner - Use critical thinking skills to problem solve and escalate issues as needed - Maintain a positive and energetic attitude while interacting with customers - Adhere to company guidelines and protocols for customer interactions - Collaborate with team members to ensure a seamless customer experience - Keep accurate records of customer interactions and follow up as needed

Requirements: - Excellent communication skills, both written and verbal - Ability to adapt to changing situations and handle multiple tasks simultaneously - Demonstrated leadership skills and the ability to work well in a team environment - Strong critical thinking skills and the ability to analyze data to make informed decisions - Energetic and enthusiastic personality, with a passion for customer service - High school diploma or equivalent required - Must be at least 18 years old - Must be able to work flexible hours, including evenings and weekends

Benefits: - Company-provided equipment for remote work - Life insurance coverage - Retirement plan options available

Working Environment: At Oneok, we value diversity and inclusivity in the workplace. Our team leverages data to inform decisions and drive strategic initiatives, creating a dynamic and forward-thinking environment for all employees.

Deadline to Apply: The deadline to apply for the Web Chat Assistant position at Oneok in San Antonio, Texas is July 16, 2024. Don't miss out on this exciting opportunity to start your career in customer service!

Equal Opportunity Statement: Oneok is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.