Remote Web Chat Assistant

Job Description:

CVS Health is seeking a Remote Web Chat Assistant to join our team in Fort Worth, Texas. This is a part-time position at the entry level, perfect for individuals with at least 1 year of experience in customer service or virtual assistance. As a Remote Web Chat Assistant, you will be responsible for providing support to customers through online chat services while maintaining a high level of professionalism and customer satisfaction.

Responsibilities: - Engage with customers through web chat to provide information about products, services, and promotions - Resolve customer inquiries and complaints in a timely and efficient manner - Collaborate with team members to ensure consistent and accurate information is being provided to customers - Utilize data and analysis to identify trends and improve customer support processes - Maintain a positive and resourceful attitude when assisting customers in a fast-paced online environment - Meet or exceed performance metrics for response time, resolution rate, and customer satisfaction

Requirements: - Excellent written communication skills - Ability to work independently and collaborate with team members effectively - Resourceful and passionate about providing exceptional customer service - Strong analytical skills to identify patterns and trends in customer inquiries - Ability to handle multiple chat conversations simultaneously - Proficiency in using web chat software and multitasking on a computer - High school diploma or equivalent

Benefits: - Dental insurance - Remote work flexibility - Paid overtime for extra hours worked - Opportunities for career growth within CVS Health

Working Environment: As a Remote Web Chat Assistant at CVS Health, you will have the opportunity to leverage data to inform decisions and drive strategic initiatives. Our team values teamwork, analysis, and a commitment to customer service excellence. Join us in a dynamic and supportive work environment where your skills and passions are valued.

Equal Opportunity Statement: CVS Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. CVS Health is committed to building a diverse and inclusive workforce where all employees feel welcomed, valued, and respected. Apply now to join our team and help us make a difference in the lives of our customers.

Deadline to apply: July 22, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.