Web Chat Associate

Job Description:

J.B. Hunt Transport Services is seeking a confident and independent Web Chat Associate to join our team in Chicago, Illinois. This part-time entry-level position is ideal for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide accurate information about products, services, and company policies - Assist customers with placing orders, tracking shipments, and resolving any issues or concerns - Collaborate with other team members to ensure a seamless customer experience - Utilize CRM systems and other software tools to maintain accurate records and documentation - Meet or exceed performance metrics and goals set by management

Requirements: - Excellent communication skills, both written and verbal - Strong attention to detail and ability to multitask in a fast-paced environment - Demonstrated ability to work independently and as part of a team - Proficiency in using computers and web-based applications - Ability to adapt to changing priorities and handle high-stress situations with ease - Reliable internet connection and access to a quiet workspace for remote work flexibility

Personality Traits: - Confidence in handling customer interactions and problem-solving - Independence in managing tasks and responsibilities without constant supervision

Soft Skills: - Attention to detail in accurately recording and documenting customer interactions - Cooperation with team members to achieve common goals and deliver exceptional service

Benefits: - Disability insurance to protect your health and well-being - Free accommodation for remote work opportunities - Flexibility in work arrangement to accommodate personal needs and preferences

Working Environment: At J.B. Hunt Transport Services, we value a positive and vibrant work environment. We encourage our employees to inject a sense of joy and enthusiasm into their daily tasks and interactions, fostering a culture of collaboration and mutual respect.

Deadline to Apply: Interested candidates must submit their applications by June 26, 2024, to be considered for this position.

Equal Opportunity Statement: J.B. Hunt Transport Services is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.