Remote Web Chat Officer

Job Description:

Morgan Stanley is seeking a skilled and experienced Remote Web Chat Officer to join our dynamic team in Chicago, Illinois. As a part-time Associate Level position, the Remote Web Chat Officer will be responsible for interacting with clients via web chat to provide exceptional customer service, answer inquiries, and address any issues or concerns they may have.

Responsibilities: - Engage with clients through the web chat platform to assist with inquiries, provide information, and resolve issues in a professional and timely manner - Maintain a high level of customer satisfaction by ensuring all client interactions are handled with care and efficiency - Collaborate with team members and other departments to address complex client needs and escalate issues as necessary - Utilize sales techniques to promote products and services to clients during web chat interactions - Keep accurate records of all client interactions and follow up on any outstanding issues to ensure resolution - Stay informed on industry trends and updates to provide accurate and up-to-date information to clients - Adhere to company policies and procedures to maintain compliance with all regulations

Requirements: - Minimum of 4 years of experience in customer service or a related field - Confident and resilient personality traits to handle challenging client interactions with professionalism - Strong adaptability and leadership skills to thrive in a fast-paced and evolving environment - Excellent written communication skills with a keen attention to detail - Ability to multitask and prioritize competing demands effectively - Proficiency in using web chat platforms and related software - A positive attitude and a willingness to go above and beyond to exceed client expectations

Benefits: - Joining Bonus - Travel opportunities - Paid Time Off (PTO)

Working Environment: At Morgan Stanley, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to drive success and growth within our organization.

Equal Opportunity Statement: Morgan Stanley is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.