Web Chat Officer

Job Description:

Palantir Technologies is seeking a passionate and dedicated individual to join our team as a Web Chat Officer in San Jose, California. As a part-time Associate Level position, the Web Chat Officer will be responsible for providing exceptional customer service and support through online chat platforms. The ideal candidate will have at least 4 years of experience in a customer service or technical support role.

Responsibilities: 1. Respond to customer inquiries and provide assistance through web chat platforms in a timely and professional manner. 2. Troubleshoot technical issues and provide solutions to customers' problems. 3. Escalate complex issues to the appropriate department for resolution. 4. Collaborate with other team members to ensure consistent and high-quality customer service. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Identify opportunities for improvement in the web chat support process and suggest innovative solutions.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Strong communication skills and ability to multitask in a fast-paced environment. 3. Proven experience in customer service or technical support roles. 4. Passion for providing excellent customer service and dedication to exceeding customer expectations. 5. Ability to work independently and as part of a team. 6. Proficiency in using web chat platforms and basic computer skills. 7. Presentation skills and ability to convey information effectively. 8. Equal Opportunity Statement: Palantir Technologies is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees.

Benefits: 1. Medical coverage 2. Training & professional development opportunities 3. Disability insurance

Working Environment: As a Web Chat Officer at Palantir Technologies, you will be part of a team dedicated to understanding and exceeding customer expectations. We value innovation and creativity, and we strive to provide a supportive and collaborative work environment for all employees.

Deadline to Apply: June 21, 2024

If you meet the requirements and are interested in joining our team as a part-time Web Chat Officer, we encourage you to apply before the deadline. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.