Web Chat Officer

Job Description:

The Web Chat Officer at WESCO International is responsible for providing customer support and assistance through online chat services on the company's website. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner through web chat - Provide product information, pricing, and availability to customers - Collaborate with internal teams to ensure accurate and efficient responses to customer inquiries - Identify opportunities to improve customer experience and communicate feedback to management - Maintain a high level of customer satisfaction through personalized and efficient service - Adhere to company policies and procedures to ensure consistency in customer interactions

Requirements: - Excellent written and verbal communication skills - Ability to manage multiple chat sessions simultaneously - Strong problem-solving skills and attention to detail - Proficiency in using online chat platforms and customer service software - Dedication and reliability in meeting customer service goals - Project management and time management skills - Ability to work effectively in a team environment - Willingness to learn and adapt to new processes and technologies

Benefits: - Travel opportunities - Retirement plan - Gym membership - Opportunities for professional development and career growth

Working Environment: At WESCO International, we encourage curiosity and questioning to fuel innovation and growth. We foster a collaborative work environment where every team member's voice is valued, and ideas are encouraged.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: WESCO International is an equal opportunity employer and strives to create a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.