Web Chat Officer

Job Description:

Accenture is seeking a passionate and confident Web Chat Officer to join our team in Indianapolis, Indiana. As a part-time Associate Level position, the Web Chat Officer will be responsible for engaging with customers through web chat to provide support, answer inquiries, and drive sales. The ideal candidate will have at least 2 years of experience in customer service or a related field.

Responsibilities: - Engage with customers through web chat to provide support and answer inquiries promptly and professionally - Drive sales by recommending products or services to customers based on their needs and preferences - Collaborate with other team members to ensure a seamless and efficient customer experience - Analyze customer interactions to identify trends and areas for improvement - Maintain accurate and up-to-date customer records in the company's database - Adhere to company policies and procedures at all times

Requirements: - 2 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to think critically and problem-solve effectively - Comfortable presenting information to customers in a clear and concise manner - Passion for delivering exceptional customer service - Confidence in engaging with customers and addressing their needs - Ability to work independently and as part of a team

Benefits: - Paid overtime opportunities - Medical coverage - Employee discounts on company products and services

Working Environment: At Accenture, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Accenture is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.