Web Chat Representative

As a Web Chat Representative at Graybar Electric in San Antonio, Texas, you will be responsible for providing exceptional customer service through online chat interactions. This part-time entry-level position requires at least 1 year of experience in a customer service role.

Responsibilities: - Engage with customers via web chat to answer inquiries, provide product information, troubleshoot issues, and resolve complaints - Utilize critical thinking skills to quickly assess customer needs and provide effective solutions - Conduct research to find answers to customer questions or issues - Maintain a high level of professionalism and empathy in all customer interactions - Work collaboratively with team members to ensure a seamless customer experience - Keep detailed and accurate records of customer interactions

Requirements: - Adaptable and dedicated personality traits - Strong communication skills, both written and verbal - Ability to think critically and problem-solve in a fast-paced environment - Proficiency in using web chat platforms and other customer service software - Comfortable with multitasking and handling multiple conversations simultaneously - Strong attention to detail and organizational skills

Benefits: - Retirement plan - Relocation allowance - Life insurance - Embrace creativity in a culture that values fresh ideas and inventive solutions.

Equal Opportunity Statement: Graybar Electric is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: June 28, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.