Web Chat Specialist

Job Description:

Philip Morris International is seeking a motivated and independent individual to join our team as a Web Chat Specialist in San Diego, California. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service or related fields.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide accurate information and assistance to customers regarding products, services, and promotions - Resolve customer issues and complaints effectively and efficiently - Collaborate with other team members and departments to ensure customer satisfaction - Keep detailed records of customer interactions and transactions - Continuously improve knowledge of products and services through research and training

Requirements: - Strong communication skills and emotional intelligence - Ability to work independently and prioritize tasks effectively - Excellent research skills - Previous experience in customer service or a related field is preferred - Must be motivated, responsible, and detail-oriented

Personality Traits: - Motivated - Independent

Soft Skills: - Emotional intelligence - Research

Benefits: - Free food - Joining Bonus - Employee discounts

Working Environment: As a Web Chat Specialist at Philip Morris International, you will be expected to strive for excellence and uphold high standards in all endeavors. We value teamwork, professionalism, and dedication to providing exceptional customer service.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Philip Morris International is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. Discrimination based on race, gender, sexual orientation, religion, disability, or any other characteristic will not be tolerated.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.