Support Manager - Remote Work

Job Description:

Paccar, a leading global company in the automotive industry, is seeking a part-time Support Manager to join our team in Charlotte, North Carolina. This position will be remote work, allowing for flexibility and work-life balance. We are looking for an individual with at least 5 years of experience in a similar role at the Associate Level.

Responsibilities: 1. Provide remote support to employees, assisting with any technical issues or inquiries they may have. 2. Coordinate and manage support tickets, ensuring timely resolution and follow-up. 3. Conduct training sessions and workshops to help employees develop their skills and knowledge. 4. Collaborate with other team members to improve support processes and procedures. 5. Maintain a high level of customer satisfaction through efficient and effective support services. 6. Analyze data and metrics to identify trends and areas for improvement. 7. Stay up-to-date on industry trends and best practices in support management.

Requirements: 1. Adaptability: Ability to thrive in a fast-paced, ever-changing environment. 2. Resourcefulness: Finding creative solutions to challenges and obstacles. 3. Time management: Prioritizing tasks and managing multiple projects simultaneously. 4. Innovation: Thinking outside the box and implementing new ideas for improvement. 5. Excellent communication skills, both written and verbal. 6. Strong analytical skills and attention to detail. 7. Bachelor's degree in a related field preferred.

Benefits: 1. Training & professional development opportunities to help you grow in your career. 2. Medical coverage to ensure your health and well-being. 3. Gym membership to support your physical health and well-being.

Working Environment: At Paccar, we are committed to supporting our employees in their personal and professional development. We provide a supportive and inclusive work environment where you can thrive and succeed.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Paccar is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.