Web Chat Representative - Remote Work

Job Description:

Amazon.com is seeking a remote Web Chat Representative to join our team in San Antonio, Texas. As a part-time Associate Level employee, you will be responsible for providing excellent customer service through web chat support. This role requires a minimum of 2 years of experience in a customer service or sales-related position.

Responsibilities: - Engage with customers via web chat to answer inquiries, provide product information, troubleshoot issues, and resolve customer concerns in a timely and professional manner - Utilize active listening skills to understand customer needs and recommend appropriate solutions - Demonstrate adaptability in handling a variety of customer interactions and situations - Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores - Collaborate with team members and other departments to ensure a seamless customer experience - Participate in ongoing training and development to enhance product knowledge and communication skills - Maintain a positive attitude and uphold the company's values and standards in every interaction

Requirements: - 2 years of experience in a customer service or sales-related role - Excellent communication skills, both written and verbal - Ability to multitask and work efficiently in a fast-paced environment - Strong presentation skills and the ability to convey information clearly and concisely - Dedication to providing exceptional customer service and exceeding customer expectations - Comfortable working remotely and independently with minimal supervision - Proficiency in using web chat platforms and customer service software - High school diploma or equivalent required; 2 or 4-year degree preferred

Benefits: - Remote work flexibility - Vision insurance - Paid Time Off (PTO) - Support for employees in their personal and professional development

Equal Opportunity Statement: Amazon.com is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.