Help Desk Support - Part-Time

Job Title: Part-Time Help Desk Support Specialist

Company: i2c Inc.

Location: Remote (US)

Job Type: Part-Time

Company Overview:

i2c Inc. is a leading provider of financial services technology and payment solutions. We empower businesses to innovate and deliver seamless payment experiences to their customers. Our commitment to excellence drives us to provide top-tier service and support to our clients, helping them navigate the complexities of the financial landscape.

Position Overview:

We are seeking a dedicated and detail-oriented Part-Time Help Desk Support Specialist to join our dynamic team. This position is designed for individuals passionate about technology and customer service, with a focus on providing support to clients in the financial services sector. As a Help Desk Support Specialist, you will play a crucial role in ensuring that our clients receive prompt and efficient assistance with their technical issues.

Key Responsibilities:

- Respond to incoming client inquiries via phone, email, and chat in a professional and timely manner.

- Provide first-line technical support for various financial services applications and systems, troubleshooting issues as they arise.

- Document and track all support requests using our ticketing system, ensuring accurate information is recorded for future reference.

- Collaborate with other team members and departments to escalate complex issues and ensure swift resolution.

- Monitor and follow up on outstanding tickets to ensure client satisfaction and timely closure.

- Assist in creating and updating FAQs, knowledge base articles, and user guides to enhance the overall support experience.

- Participate in training sessions for new tools, systems, and procedures to stay updated on the latest technology.

- Conduct regular quality checks to identify potential areas for improvement in support processes and client interactions.

Qualifications:

- High school diploma or equivalent some college coursework in Computer Science, Information Technology, or a related field is preferred.

- Proven experience in a customer service or help desk support role, preferably within the financial services sector.

- Strong understanding of computer systems, software applications, and basic networking concepts.

- Excellent verbal and written communication skills with the ability to convey technical information to non-technical clients.

- Strong problem-solving skills and attention to detail, with a proactive approach to identifying and resolving issues.

- Ability to work independently and as part of a team in a fast-paced environment.

- Familiarity with ticketing systems and remote desktop tools is a plus.

- Availability to work flexible hours, with a rotating shift schedule of 5 days a week and weekends off.

Work Schedule:

- Part-Time: 5 days per week with rotating shifts.

- Weekends Off.

- Flexible hours to accommodate various time zones across the US.

Compensation:

- Competitive hourly wage.

- Opportunity for performance-based bonuses and access to additional benefits, including training and development resources.

Why Join i2c Inc.?

- Be part of a dynamic and innovative team dedicated to delivering high-quality financial services solutions.

- Work remotely, offering you the flexibility to balance personal and professional life.

- Opportunities for career growth and development within the organization.

Application Process:

If you are passionate about customer service and technology and are looking for a part-time opportunity within the financial services sector, we invite you to apply! Please submit your resume and a cover letter outlining your qualifications and interest in this position.

i2c Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.