Hotel Front Desk Agent - Part-Time

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Must have graduated high school, received a GED or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations

About Company: Our renovated North Houston hotel has everything you need to maintain balance on the road, including a complimentary shuttle to Bush Intercontinental Airport. Refresh our stylish rooms and suites with modern decor, ergonomic workspaces, and signature plush bedding. Stop by our Flight Deck restaurant to enjoy an inviting atmosphere to catch a game, craft cocktails, and enjoy a delicious meal. Feel your best at our luxurious indoor pool and 24-hour gym or enjoy outdoor recreation at Houston Arboretum and the Golf Club of Houston. Your company!