Hotel Front Desk Clerk Part-Time

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Connect with the housekeeping department to ensure guest accommodations are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Mitigate customer complaints as needed
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Bookkeeping: keep accurate records of all hotel guest account information

Qualifications:

• High school graduate, GED recipient, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company: At Home2 Suites by Hilton, one of the fastest-growing brands in Hilton's history, is a mid-tier, all-suite, award-winning extended-stay pet-friendly hotel designed to offer stylish accommodations with flexible guest room configurations and inspired amenities for cost-conscious guests. Our goal is to always seek to attract new employees who have a vision, a passion, and a deep connection to the communities that they are happy to serve. We desire to bring in diverse, yet like-minded individuals who want to not only make a positive influence within the workplace but also within the community.