1st-Shift Concierge

Description

Property: Miranova 

• Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
• Answer and direct all incoming calls
• Regular patrol of the grounds and parking garage including monitoring security cameras
• Daily inspection of all primary locations of operating equipment
• Verify service contractor work orders; issue appropriate control “swipe” card for access.
• Assist execution of all scheduling meeting rooms, resident/tenant services, and direct all activities as the central point of contact.
• Perform services including but not limited to grocery assist, key assist, scanning packages, and package delivery upon request.
• When necessary, help with the training of co-workers.
• Valet parking for guests and residents.
• Submit service requests in Building Link, necessary building damages or deficiencies found or reported to Concierge Desk.

• High school degree or equivalent required
• Previous experience in hospitality, customer service, or security operations is desired but not required; prior experience as a concierge is preferred
• Enjoys communicating and/or interacting with residents, guests, co-workers, and members of the general public. 
• Responds quickly to problems; ability to work in a stressful environment
• Basic computer, office equipment & phone system knowledge
• Microsoft or Google Applications experience is preferred
• The ability to work independently and in a team environment
• Strong customer service skills 
• A positive, get the job done attitude
• Strong attention to detail, accuracy, strong organizational, multi-tasking, planning, and time management skills
• A strong sense of responsibility, ownership, and accountability
• Flexibility and ability to work in a fast-paced, dynamic environment with changing priorities. This includes the ability to have the flexibility to regularly work outside of normal business hours to meet deadlines if necessary
• A strong sense of urgency and the ability to work well under pressure, emergencies, and time-sensitive situations

• Constantly seek new information and insight, question the status quo, and find value in the diverse perspectives of others
• Choose to show up as your authentic self each day, engage in meaningful conversation with an open mind and approachable attitude
• Are a self-starter, who takes smart risks, has a bias for action, and is comfortable owning results
• Inspire those around you with your attitude, actions, and dedicated passion to your craft
• Show up for your team, building trust and a strong relationship