Account Executive - Appointment Scheduling

Description

Role Overview:  

We are seeking a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. This role is ideal for individuals who excel in fast-paced environments, are skilled communicators, and are passionate about helping people. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer. 

Responsibilities: 

• Conduct outbound calls to schedule appointments with current and prospective customers. 
• Use prepared scripts as a guide while personalizing conversations based on customer needs. 
• Customer-First Attitude: Dedicated to resolving issues and delivering a positive customer experience. 
• Excel in a fast-paced environment, handling multiple tasks efficiently. 
• Reach out to existing dealership customers regarding service and maintenance reminders. 
• Contact customers to assess their needs and determine the best-fit solutions. 
• Document all customer interactions thoroughly and accurately. 
• Perform additional related duties as assigned. 

Why You’ll Love Working Here: 

• Competitive pay + uncapped commission 
• Career growth & internal promotions 
• Fun, energetic team culture 
• Beautiful facilities & break areas 
• Full benefits package (health, dental, vision, etc.) 
• Paid training + continuous coaching 

Requirements

 Required Skills/Abilities:  

• A competitive drive to be THE BEST! 
• Excellent communication skills—both speaking and active listening. 
• Ability to build rapport on the phone. 
• Willingness to accept feedback and be coached. 
• Intermediate to advanced computer skills. 
• Strong verbal and written communication skills 
• Ideal candidates will thrive on working in a fast-paced environment.? 
• Knowledge of, or ability to learn, product, service, or area of customer service specialization. 
• Detail-Oriented: Ensures accurate documentation, real-time communication, and consistent follow-through. 
• Manage multiple systems and conversations simultaneously. 

Education and Experience: 

• High School Diploma or equivalent preferred.  
• Previous experience in customer service, dispatch, or technical support required 
• Must be comfortable in a fast-paced, high-volume environment 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Ability to lift, up to 10 pounds, if necessary.