Administrative Assistant - Mental Healthcare

New U Therapy Center & Family Services' mission is to help individuals, couples, and their families with their mental health needs in order to improve the quality of their life. We are a group practice that provides quality mental health services. Our focus is to be a modern and innovative mental health clinic that offers all needed services in one place for a person to be well and happy.

We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.

Our dedicated providers are committed to serving our patients with the leading highest quality services under one roof for our patient's convenience. We are rapidly expanding and we are looking for highly qualified professionals to join our team and help us in our mission of improving the lives of our clients!

We have a strong team with an amazing family-like culture! We are creative, innovative, and never boring!

Job Responsibilities:

• Verifies patient insurance eligibility and benefit coverage;
• Review scheduled Intakes and Follow-Up appointments on Clinician calendars
• Review completed packets for compliance for scheduled patients for complete documentation and consent prior to scheduled visits
• Answers all inquiries and explains all the various services offered.
• Long inquiries on Referral Tracker, including contact and insurance information;
• Takes and enters all information, including contact and insurance information into system
• Track referral sources of new patients and maintain log for reporting.
• Manages scheduling of new and follow-up appointments for clinical providers.
• Obtain initial pre-authorization and concurrent authorizations from insurance for patients in treatment, enter into the system to ensure no gaps in coverage.
• Contact patient or guarantor and advise of financial responsibility: deductible, copays, co-insurance or other insurance payment responsibilities including out-of-network insurance options.
• Manage and update patients’ general information and medical insurance changes in the electronic system
• Coordinate and enter information for requests for patients’ records and other documents requests. Forwards to the appropriate provider with the records request for completion.

Job Qualifications:

• Education: BA/BS in Social Work, or a related field.
• Experience: 6 months of related experience in the medical setting is required
• Psychiatric/Mental Health experience is a plus.
• Spanish speaking preferred.
• Sales experience is required.
• Medical related: 6 months (Preferred)

Skills:

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Service Orientation - Actively looking for ways to help people
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Attention to Detail – Able to follow processes and routines
• Comprehension and Expression - The ability to comprehend and communicate information and ideas so others will understand
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Time Management - Managing one's own time effectively.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
• Computer Skills – Must be proficient in using common programs such as Microsoft Word and Excel, Google Docs, and be able to operate basic office machines such as a copier and printer.

What We Offer:  

• Supplemental AFLAC insurance
• 401K with up to 3% matching to help secure your financial future.  
• A collaborative, team-oriented work culture that fosters professional growth.  
• Fully equipped, comfortable office space in Westlake Village.  
• Access to an electronic health record platform for seamless documentation.  
• Annual team-building and corporate in-person events
• Monthly culture-building activities such as company lunches
• Competitive Compensation

Job Type: Part-time

Salary: $22.00 - $24.00 per hour

Work Location: In person

Apply now with your resume!

New U Therapy Center & Family Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.