Administrative Assistant - On Site (Part-Time Position)

Will you be our next Onsite Front Desk Administrator?

Are you highly organized, able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a pro-active drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community and providing exceptional customer service to solve their issues? If so, then we would like to get to know you! 

Who is SPECTRUM Association Management?

SPECTRUM AM is a HOA Management Company that has been in business for over 20 years.  We are proud to be one of the most recognized companies in our industry by winning Best Places to Work award 17 years in a row.  We are energetic and passionate about our goals, and because of our continued growth we are seeking a qualified candidate to help us achieve them.  We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve.  Headquartered in San Antonio, we have offices across Texas and Arizona.

General job information:  

This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners and is located on-site of one of the communities we manage West of Fort Worth area. 

Essential Duties and Responsibilities  

• Welcome Homeowner in the office Receive Homeowner payments 

• Handle walk in billing questions 

• Transfer calls to appropriate parties 

• Responding to homeowners via Live Chat and Emails

• Working extensively with Outlook, and software for recording correspondence 

• Conflict de-escalation and resolution with difficult or upset customers 

• Following up on outstanding issues 

• Talk face to face to explain situations or billing issues and provide billing support 

• Provide high level customer service Internal and external emails 

Welcome Homeowner in the office Receive Homeowner payments 

Handle walk in billing questions 

Transfer calls to appropriate parties 

Responding to homeowners via Live Chat and Emails

Working extensively with Outlook, and software for recording correspondence 

Conflict de-escalation and resolution with difficult or upset customers 

Following up on outstanding issues 

Talk face to face to explain situations or billing issues and provide billing support 

Provide high level customer service Internal and external emails