Job Title: Administrative Coordinator
Department: Front Desk & Retail Operations
Reports To: Administrative & Retail Services Manager
Location: Blondie’s Salon & Spa
Position Summary
The Administrative Coordinator is responsible for delivering a refined, seamless guest experience while supporting the day-to-day administrative and retail functions of the salon. This role requires exceptional professionalism, attention to detail, and strong communication skills. Ideal candidates will demonstrate a polished presence and a sincere commitment to luxury client care. This is a long-term growth opportunity within a well-structured administrative and operations career path.
Key Responsibilities
Client Interaction & Communication
- Greet and check in clients with professionalism and warmth
- Answer all incoming calls using scripted, brand-aligned greetings
- Respond promptly and professionally to client emails, appointment requests, and messages
- Assist with accurate scheduling, confirmations, and client record management
- Educate clients on promotions, loyalty programs, and service enhancement options
Administrative Operations
- Ensure accurate point-of-sale transactions and proper drawer reconciliation
- Maintain a clean, organized, and professional front desk environment
- Track and manage new client inquiries and appointment leads
- Reference internal updates and documentation to stay aligned with current promotions, policies, and procedures
Retail & Boutique Support
- Assist clients with boutique product recommendations and service pairings
- Restock and maintain boutique displays according to visual standards
- Support boutique inventory tasks, including pricing, counting, and organization
- Contribute to boutique-related social media efforts as directed
- Maintain foundational knowledge of all product lines and salon/spa services
Compensation & Benefits
Starting pay: $17.00/hour
10% commission on all personal retail sales
At-cost salon/spa services for employees
Paid time off (PTO) for eligible employees
- Ongoing training and mentorship
- Opportunities for advancement within administrative, operations, or retail leadership roles
Schedule
Saturdays, 8:30 AM – 3:00 PM
- Additional coverage or hours may be offered based on availability and business needs
Dress Code & Professional Standards
All team members are expected to maintain a sophisticated business casual appearance with a commitment to exceptional personal grooming and presentation. As a luxury salon and spa, team image is a direct reflection of the brand. Professionalism in both appearance and behavior is required at all times.
Preferred Qualifications
- 1+ years of client-facing experience in luxury, wellness, retail, or hospitality settings
- OR an Associate’s degree in Business Administration or a related field
- Strong written and verbal communication skills
- Experience with scheduling and POS systems (Phorest experience preferred)
- High attention to detail, organizational skills, and time management
- Ability to maintain professionalism and composure in a fast-paced environment
Additional Requirements
- Must be available Saturdays from 8:30 AM to 3:00 PM
- Ability to stand for extended periods and handle a fast-paced workflow
- Must demonstrate discretion, accountability, and a client-first mindset
Join Our Team
COME EXPERIENCE ALL BLONDIE’S HAS TO OFFER
WHY CHOOSE US
Blondie’s Salon + Spa thrives on expanding our team with like-minded members. Our business doesn’t operate like the typical booth rental salon but instead offers a more stable environment that offers our employees continuing education and chances for growth. At Blondie’s, we invest in your professional and personal development believing that it leads to better results for both our customers and you. Whether it be advancement to a leadership role or a desired lateral move across departments, we hope to foster and inspire further exploration of different skill sets.
LET’S LEARN TOGETHER
At Blondie's Salon + Spa, we love learning and are passionately dedicated to the craft and culture of beauty. We do this to help us stay two steps ahead of industry styles and trends so we can offer top-notch services and experiences to our guests. You'll find such opportunities offered regularly and available for all our staff, including workshops, training with industry experts, mentorship, hands-on learning, and more so you can build your skillset on all-things-beauty related.
Looking for something more intensive? Ask about our hands-on Apprenticeship Program where we offer extra training for those who want in-depth, comprehensive learning to further their career at Blondie's. Whether you’re fresh out of beauty school or an established pro, our Program allows any and all to advance and level-up based on experience, performance, and productivity.
HOW TO KNOW IF YOU’RE A GOOD FIT AT BLONDIE’S
Join our team if you’re looking to surround yourself with a team that:
- Loves education and learning new things
- Loves change and growth
- Has great communication skills and is willing to have difficult conversations
- Brings positivity and joy to each workday
- Seeks to provide a WOW customer experience every time
- Collaborates to provide the best outcomes for our customers
- Appreciates flexibility and is willing to be flexible for others
- Loves a challenge
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