Administrative Coordinator (Part-Time)

PRIMARY PURPOSE: The Administrative Coordinator is the primary front desk contact at the Perot Family Campus, providing administrative support and service to internal and external customers. This position is responsible for welcoming visitors, in person or on the phone, and directing inquiries appropriately.

MINIMUM QUALIFICATIONS: 

Education:

• Associate’s degree in business or related field, or an equivalent combination of education and work experience

Special Knowledge/Skills/Abilities:

• Familiar with Microsoft Office products (Excel, Word, PowerPoint, Outlook and Teams)
• Exceptional interpersonal, verbal and written communication skills
• Strong focus on client satisfaction and customer-centric aptitude; maintains professionalism in all interactions
• Ability to work independently, and manage competing priorities; detail-oriented, empathetic, self-motivated problem solver and a team player
• Bilingual (English/Spanish)

Experience: 

• Three years of relevant administrative experience, in a front desk setting preferred

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Open and close lobby/reception area, ensuring accessibility during business hours
• Greet all guests with a friendly and engaging demeanor
• Answer telephone calls and provide callers with company information, referrals to local food pantries, or transfer to another associate as applicable
• Coordinate with various departments to update information pertaining to all programs and provide updated materials for neighbors i.e. SNAP, CSFP, CPR and Philanthropy
• Assist walk-in guests seeking food assistance with referrals to local food pantries 
• Provide visitors with necessary guidance, information, security badge and safety vest as appropriate; keep apprised of all internal and external events
• Ensure safety of the lobby by having all guests sign in and display a visitor’s badge
• Maintain security by appropriately reacting to all incoming guests and notify appropriate parties of any suspicious persons or behavior
• Process incoming mail and coordinate distribution of packages
• Perform clerical and administrative duties such as scanning, photocopying, filing, organizing, and data entry support as needed 
• Accept monetary donations and provide receipts
• Manage and route emails from the [email protected] mailbox to appropriate parties
• Assist with ordering general office supplies 
• Assist with maintaining and updating necessary standard operating procedure documents
• Assist with conference room set up
• Perform other tasks and duties as assigned

MENTAL DEMANDS:

• The person in this position is regularly required to use written, oral, and listening communication skills, analyze and solve problems, learn and apply new skills and information. 
• The person in this position needs to adapt well in the face of workplace stressors such as customer complaints, compliance offenses, competing priorities and maintaining the safety of people and property.

PHYSICAL DEMANDS:

• The individual will be subjected to prolonged sitting. 
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk or hear.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to regularly lift and/or move up to 25 pounds

ENVIRONMENTAL FACTORS:

• Moderate noise (i.e. business office with open floor plan with computers, phone, and printers, light traffic).

The mental and physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.

The North Texas Food Bank is an equal opportunity employer.