Adult Services Associate -NIC

POSITION SUMMARY 

The Adult Services Associate provides reference and Readers’ Advisory services and technology assistance to Library customers. Supports staff in managing collections and conducting programs. Promotes Library resources, programs, and services. 

RESPONSIBILITIES 

• Assists customers with a broad spectrum of resources, including print, electronic and digital online resources. 

• Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff. 

• Provides training and guidance to customers and staff, providing support one on one and occasionally with groups in classroom settings.  

• Uses relevant computer software to access information, answer questions, and perform daily tasks.  

• Stays current with adult and teen literature, relevant technology, and library trends.  

• Provides reference and Reader’s Advisory assistance to customers, including topical research and material location. 

• Assists and occasionally leads presentations of library programs. 

• Assembles and arranges displays of public information, bulletin boards, books, and other library materials. 

• May process, track, and report Interlibrary Loan (ILL) requests; may serve as contact person for ILL services. 

• May periodically serve as Person In Charge (PIC), providing support for employees, customers, and facility issues. 

• Assists Librarians with collection management following established guidelines.  

• Prepares reports and statistics for review as requested. 

• Proactively participates in outreach activities and events with Library partners. 

• Works with volunteers to assign and review tasks. 

• Troubleshoots and resolves minor computer hardware and software problems.  

• Attends professional development opportunities. 
  

KNOWLEDGE/SKILLS/ABILITIES 

• Proficient in relevant computer software programs such as Microsoft Office and Outlook. 

• Strong technology skills to assist with technology classes for customers and staff training.   

• Familiar with current operating systems: Microsoft Office Suite, social networking tools, mobile platforms (iOS and Android), cloud storage (including OneDrive and Google Drive.  

• Demonstrates exceptional customer service, providing quality assistance to vendors, customers, and staff. 

• Ability to effectively provide reference assistance and instruction services. 

• Demonstrates strong verbal, written communication and interpersonal skills; working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds. 

• Ability to successfully lead programs and give presentations.  

• Uses problem solving skills in determining priorities, finding timely solutions to departmental or system-wide issues. 

• Service-oriented with the ability to establish and maintain effective relationships with staff and the public. 

• Successfully supports and/or collaborates on projects and programs with staff members.  

• Takes responsibility for consistent completion and follow-up on all tasks. 

• Responsive to change and demonstrates adaptability. 

• Maintains a positive approach while doing daily tasks and when faced with adversity.  

• Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers. 

 EDUCATION/EXPERIENCE/QUALIFICATIONS 

• Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience. 

• Bilingual proficiency a plus. 

PHYSICAL DEMANDS/WORK ENVIRONMENT 

• Communicate with staff and customers in person, via email and over the phone. 

• May require either being in a stationary position or moving about for prolonged periods. 

• Moves equipment or library materials weighing up to 35 lbs. 

• Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations. 

DETAILS

The benefits of this position at the Naperville Public Library include:

•    Annual Vacation Accrual: 2 weeks per year.


•    Holidays: 7 days per year.


•    Annual Sick Accrual: 12 days per year.


•    Up to 5 Personal Days per calendar year prorated based on the hiring date.


•    Illinois Municipal Retirement Fund (Pension Plan).


•    12 weeks paid parental leave.


•    Training and development opportunities.

WORK SCHEDULE:

Monday                            9 a.m. - 5 p.m.

Tuesday                           OFF

Wednesday                      5 - 9 p.m.

Thursday                          12 - 5 p.m.

Friday                               OFF

Every 7th Fri.                    5 - 9 p.m.

Every 4th weekend           Hours vary

* Schedules are subject to change. 

To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)