After Hours Lead Experience Host (Part Time)

Position Summary:

The Lead Experience Host is responsible for providing mentorship to experienced hosts and helping support department managers while ensuring excellent customer service to all museum visitors while monitoring and engaging guests in exhibit spaces. This position is primarily responsible for interacting with visitors to ensure they feel welcomed and oriented, monitoring and maintaining the museum’s exhibits, and working cooperatively with a dynamic team to ensure visitors have a positive experience. They are looked to by the team for advice and guidance on navigating challenges before escalating to a manager. 

Essential Functions/Major Responsibilities:

• Interact with visitors in a friendly, professional manner and deliver exemplary customer service.
• Offer prompts for play and suggestions for guests navigating the Museum’s exhibits and spaces in a self-guided manner.
• Support visitor needs in general museum spaces.
• Monitor breaks and lunches for the team in their area– notifying a manager if they will not be completed as planned.
• Anticipates staff coverage needs for assigned areas, notifying a manager ahead of time if possible.
• Takes a lead role in handling emergencies in assigned areas.
• Assists in training new and experienced hosts.
• Reset, restock, and maintain cleanliness of exhibits throughout the day.
• Answer general visitor questions about the museum and exhibits.
• Maintain current knowledge of museum programs, services, and events.
• Engage children and adults in exhibits and inspire play and learning in these areas.
• Help direct visitors within the museum and provide guidance regarding museum policies and protocols.
• Respond to emergencies on the floor, including CODES, medical attention and first aid.
• Facilitate and assist with special events, parties, and rentals. Attend staff meetings required.
• Support playfulness and a fun atmosphere with pop-up plays as assigned.
• Strong communication lines with department managers to share issues and concerns as they become aware.
• Other duties as assigned.  

Position Requirements:

• Excellent verbal communication skills and ability to present information clearly and confidently to visitors.
• Excellent critical thinking and judgment skills.
• Be a positive role model and champion of the department.
• Ability to connect with people of varying abilities and diverse backgrounds.
• Ability to work collaboratively and independently.
• Ability to be flexible and focus on solution-building.  
• Ability to stand and walk for extended periods of time.
• Complete basic First Aid training.
• Availability to work a flexible schedule including weekends and evenings. 

Education and/or Experience

• Minimum 1 year customer service, retail, guest management, or hospitality experience preferred.
• Minimum 1 year experience working with children in an educational or recreational setting in another museum or cultural institution, preschool or daycare, after school, summer camp or other family-oriented setting preferred. 

Supervisory Experience:

None

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in a typical interactive exhibit environment with moderate noise levels. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• High level of public contact. 
• Regularly required to stand and walk for long periods of time, climb ladders and stairs. 
• Occasionally lift and or move up to 30 pounds. 
• Speak and hear sufficiently to communicate clearly in person, over the telephone, and in small groups. 
• Mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks; interpreting and applying oral/written instructions. 
• Ability to bend, carry, reach to the side, front and overhead, push, pull, walk, stand, twist and squat, grab, squeeze are repetitive motions required of the position. 
• Occasionally exposed to outdoor elements including high and low temperatures, precipitation, and wind. 
• Regularly exposed to moderate noise in and around exhibits. 
• Occasionally exposed to small and/or enclosed spaces. 

This is a part-time position, onsite in Everett. The pay is $21.00 an hour depending on experience. Must be available to work on weekends and evenings from 5pm-9:30pm for after hour events, with potential for more hours during the week as needed.   

All part-time employees receive accrued sick time, anniversary appreciation day, free museum membership, discounts, and other museum perks!