Alaska 4x4 Rentals - Customer Service Agent - Full Time / Part Time Position - $20 - $22/hr

The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. They facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental experience. The Customer Service Agent handles and resolves customer questions, comments, and complaints while working to ensure all customers have a completely satisfying experience.

Responsibilities:

• Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer

• Prepare the rental agreements

• Provide excellent customer service in all customer contact situations

• Complete administrative tasks including daily lists

• Communicate via phone and email in a friendly and helpful manner

• Check incoming vehicles and direct customer to counter for completion of rental

• Ability to work in outdoor weather conditions if needed

• Detailing vehicles when necessary

• Perform other job duties as assigned to meet the business needs.

• Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.

Qualifications:

• Candidate with light mechanical abilities is highly preferred

• High school diploma or GED

• Minimum 1-year customer service or sales experience, prior car rental experience is a plus

• Must be at least 21 and have a valid driver's license with a clean driving record

• Strong verbal, written communication and organizational skills, the ability to multi-task

• Ability to manage stressful or unusual situations to maintain good customer service

• Basic computer navigation skills and knowledge of Microsoft Office applications

• Ability to work 40 hours per week including weekend and/or evening hours

• Must be willing to wear company uniforms

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future