Animal & Client Care Associate (Part Time)

Description

About the Role: 

Animal and Client Care Associates (ACCA) are responsible for facilitating the animal adoption process by matching potential adopters with the best possible new companion. Excellent customer service is mandatory. 

During the adoption process, ACCAs will coach clients on medical and behavioral information, basic animal behavior and training, provide resources, and take the clients through meeting their new animal companions. ACCAs are also required to follow all human and animal health and safety protocols, participate in routine trainings, and process and record financial transactions. 

All Adoptions employees will become Fear Free certified and will follow appropriate animal handling when practicing basic animal husbandry. 

Availability to work Saturday and Sunday is required. 

Core Responsibilities

People Care    

• Actively practice and promote the Society’s mission 
• Advocate for shelter residents and the humane treatment of all animals 
• Provide quality customer service to clients, volunteers, and staff  
• Facilitate client/animal interactions during adoption appointments 
• Interpret and relay medical evaluations and behavioral assessments of dogs and cats  
• Promote the use of the SF SPCA Hospital 
• Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the organization 
• Actively promote donation and giving opportunities as appropriate 
• Promote and participate in Society programs, services, and special events 
• Maintain positive relationships with coworkers 
• Participate in staff meetings and stay up to date on departmental and organization-wide trainings 
• Practice discretion with confidential information 
• Respond to emails and phone calls promptly and courteously 
• Maintain appropriate hygiene and wear the staff uniform at all times 
• Other duties as assigned 

Animal Care 

• Follow established cleaning and disease prevention protocols to clean, disinfect and maintain shelter condos, kennels, cages, and general areas  
• Monitor and track the health and behavior of the animals and immediately report abnormalities, progress, or needs 
• Ensure all shelter animals are properly housed and cared for within the guidelines of the Five Freedoms of Animal Welfare, and that only Fear Free and positive reinforcement training methods are employed 

Record Keeping & Technology 

• Complete necessary forms and data entry to process adoptions of animals 
• Complete timely data entry tasks, and ensure data integrity, using both paper and computer-based filing systems 

Financial Responsibility  

• Responsible for incoming monies and accurate handling of receipts and charge processing  
• When scheduled to do so, responsible for closing and balancing cash drawer and completing deposits 

Safety 

• Ensure a safe work environment by following all safety guidelines 
• Take immediate action to address all hazards and safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk 
• Clean and Maintain work areas 
• Practice Society standard injury and illness prevention 

Requirements

• High school diploma or equivalent  
• Client service experience  
• Prepared to work a very physically and socially demanding job 
• Comfortable handling dogs/cats of all sizes and breeds 
• Strong animal handling experience preferred 
• Knowledge of animal psychology/science is helpful 
• Computer skills in a Windows environment required 
• Available to work weekends, evenings, holiday shifts, and overtime as needed 
• Be highly motivated, flexible, patient, and service-oriented while maintaining a professional manner with the public at all times 
• Act as a team player, practicing great communication and multitasking 
• Compassion for people with a willingness to work with the needs of a diverse clientele 

Salary & Benefits:  

The starting hourly wage for this position is $25.00 per hour. 

Part-time under 20 hours a week, On-Call, Temporary, and Seasonal positions are eligible for only those benefits provided by law. All positions are eligible for discounts on veterinary care at our SF SPCA Veterinary Hospital and Spay/Neuter Clinic at Mission Campus. 

The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission.   

The SF SPCA is an Equal Opportunity Employer. This job ad reflects the assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. The San Francisco SPCA is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.