Assistant House Manager

POSITION TITLE: Assistant House Manager

EMPLOYMENT STATUS: Part-Time, Hourly, Non-Exempt

REPORTS TO: House Manager

HOURS: 8-10 hours per week. With additional hours as needed as Substitute House Manager

SCHEDULE: Saturdays (matinee & evening), with additional days as needed.

ABOUT THE JOYCE THEATER FOUNDATION

The Joyce, a non-profit organization, has proudly served the dance community for more than four decades since 1982.  The 472-seat theater is one of the only theaters built by dancers for dance and has provided an intimate and elegant home for over 500 US-based and international companies. To further support the creation of new work, The Joyce maintains longstanding commissioning and residency programs. Local students and teachers (1st-12th grade) benefit from its school program, and family and adult audiences get closer to dance with access to artists. The Joyce’s annual season of about 48 weeks of dance now includes over 300 performances for audiences of over 100,000.

ABOUT THE POSITION

As an integral part of the Joyce’s Front of House (FOH) team, the Assistant House Manager will work with the House Manager on all aspects of front of house operations before, during and after a performance. It is the responsibility of the House Manager and Assistant House Manager to ensure smooth and excellent patron experience while onsite for performances, and to be the onsite team authority in the event of an emergency.  This position oversees the Joyce’s FOH volunteers and provides special assistance to patrons with disabilities during performances as well as supervision of ushers, bartenders, concessionaires, door guards, and lobby attendants.

The Joyce is seeking an individual who can demonstrate strong leadership skills, work as part of a team, is highly motivated, process-oriented, and has a passion for customer service and the arts. This is a regular part-time weekend position with occasional additional hours as Substitute House Manager (as needed).

RESPONSIBILITIES

• Provide and ensure excellent customer service


• Assist the House Manager in managing front-of-house operations during performances


• Oversee the volunteer ushers during performances


• Address onsite patron concerns, questions, and problems


• Provide daily performance notes to ushers and volunteers


• Perform other administrative duties as assigned to support the needs of the FOH department and the Joyce Theater

SCHEDULE

Weekly hours are 8-10 hours from 12PM-10PM on Saturdays, based on production schedule on The Joyce stage. Ability to work evenings and weekends is required.

QUALIFICATIONS

• 2+ years of experience in FOH Theater Management


• Strong organization skills with attention to details


• Excellent communications skills, both written and verbal


• Highly collaborative and enjoys working in a team environment


• Flexible to theater operational hours


• NYC FDNY certification for Fire Guard


• NYC FDNY certification for Sprinkler Systems, Fire Alarm Systems (required for Substitute House Manager)


• NYC Food Protection certification


• Alcohol Awareness training


• Sexual Harassment training


• Adult and Pediatric First Aid/CPR/AED

COMPENSATION 

$24/hr for Assistant House Manager hours, or

$28/hr for Substitute House Manager hours