Assistant Store Manager

The Assistant Store Manager at Impressions Boutique & Gifts plays a vital role in supporting the Store Manager and ensuring our boutique continues to deliver an exceptional shopping experience. This position has a strong focus on driving sales and delivering outstanding customer service while also helping maintain daily operations and a welcoming store environment. A passion for fashion, strong communication skills, and a customer-first mindset are key to success in this role.

Responsibilities

Sales Leadership

• Actively drive sales on the floor by engaging with customers and promoting products.
• Support sales associates in meeting and exceeding sales goals.
• Motivate the team by setting a positive example in both sales and customer interactions.

Customer Service

• Provide a high level of personalized service to ensure every customer has a memorable experience.
• Address customer questions, concerns, and returns with professionalism and care.
• Coach associates on delivering consistent, boutique-level customer service.

Team Support & Operations

• Assist the Store Manager with scheduling, training, and mentoring team members.
• Help oversee daily operations, including opening/closing procedures and cash handling.
• Maintain store standards through merchandising, restocking, and creating inviting displays.
• Ensure compliance with company policies and procedures.

Collaboration

• Partner closely with the Store Manager on sales strategies, customer engagement, and marketing initiatives.
• Assist with promotional events and seasonal floor set changes.
  

Requirements

• 1–2 years of retail sales or customer service experience.
• Previous leadership experience is preferred but not required.
• Strong sales skills and a passion for connecting with customers.
• Excellent communication and active listening skills.
• Availability and willingness to work Saturdays.
• Hours of availability must fall between 9:30am – 6:30pm, Monday–Saturday, and on Sundays during the holiday season.
• Team-oriented, dependable, and motivated to contribute to the boutique’s success.