Assistant Tasting Room Manager - Highland Winery

SUMMARY:

This role supports both the Dynamis Tasting Lodge operations and contributes to its success and growth.

The position requires gracious and efficient communication skills with customers, a business focus,

attention to detail and good collaboration across the Dynamis team. This person works closely with the

Tasting Lodge Manager, assisting in all aspects of the Direct-to-Consumer business (Tasting Lodge, Wine

Club, eCommerce). This role will report to the Tasting Lodge Manager.

JOB DUTIES & RESPONSIBILITIES:

Tasting Lodge Operations

• Provide and ensure a welcoming and positive experience for all Dynamis Tasting Lodge guests.
• Work hands-on in the Tasting Lodge in the Host position, which includes handling phone and
• email inquiries, greeting guests, assigning wine ambassadors to guest tables, etc.
• Build strong relationships with guests and members and foster loyalty and satisfaction.
• On days the Tasting Lodge manager is not present, supervise and manage the Tasting Lodge
• staff, ensure the daily opening and closing procedures of the Tasting Lodge are completed,
• divide up cash tips among hospitality staff and review/audit daily orders to identify issues and
• ensure accuracy.
• Assist with monitoring and ensuring the cleanliness of the Tasting Lodge, scheduling
• maintenance and service of necessary equipment. Monitor levels of cleaning and kitchen
• supplies and request procurement of needed supplies.
• Help the Tasting Lodge team in accurately processing club membership enrollments & auditing
• new enrollments.
• Assist with crafting and sending regular email marketing messages to our general email list to
• drive wine sales, event ticket sales, winery visits, etc.
• Assist with planning and publicizing events at the Tasting Lodge.
• Assist with phone, web and email orders and fulfillment / shipping.
• Assist with hospitality staff scheduling for Tasting Lodge and Events.
• Assist with hiring and firing decisions.

ONSITE WORK SCHEDULE:

Workdays at the Tasting Lodge are Wednesday through Sunday. Work schedules may change over time

based on changing business operations and needs.

JOB REQUIREMENTS:

• Strong customer service skills
• POS software and CRM software savvy
• Good communication and organizational skills with attention to details and follow-up
• Proficient in common business software such as Word, Excel, PowerPoint, etc.
• Self-starter, independent worker, problem solver
• Awesome work ethic, positive attitude, and love for wine and wine culture

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”

*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

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