Assistant, Ticket Sales & Service Operations

DEPARTMENT:              Ticket Sales & Service

REPORTS TO:                Vice President, Ticket Sales & Service

STATUS:                          Part-Time

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way. 

Your role as Assistant, Ticket Sales & Service Operations: 

TheAssistant, Ticket Sales & Service Operations,is primarily responsible for planning and executing sales events, campaigns, promotions, and hospitality events by working with internal departments. Other core responsibilities include assisting Petco Park Tours in daily operations as well as larger game day events and various other administrative duties. This position requires keen communication and collaboration skills while overseeing a variety of internal departments. 

All the responsibilities we will trust you with: 

• Exemplifying our Padres Core Values/Mission Statement: Communication and Collaboration, Progress and Innovation, Accountability and Integrity, and Effort and Results 


• Provides primary administrative support to Ticket Sales & Service leadership teams


• Provides operational support for Coordinator, Ticket Sales & Service Operations, including an understanding of game day facility reporting and production notes processes


• Brainstorm, plan, coordinate and execute client-facing events at Petco Park and off-site. This includes client thank you events, prospecting events & Member events


• Works with the Marketing and Creative teams on sales collateral support.  Maintains digital files with current photos and venue information


• Support Padres Road Trips by coordinating buyer communication and executing travel plans


• Support Petco Park Tours including but not limited to ticketing, guest check-in, coordinating private, youth and educational tours, Tour Guide briefings, event orders and production notes 


• Act as sales support by drafting contracts, updating invoices and taking payments


• Act as main contact for select game day event clients. Prepare game day event orders and production notes to ensure all event requirements are outlined, implemented, executed, and fulfilled appropriately. Help fulfill food and beverage needs and special requests  


• Communicate internal and external events, provide calendar updates and provide ballpark calendar updates and ballpark limitations


• Other duties as assigned 

Your areas of knowledge and expertise that matter most:   

• Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, CRM, etc., and ability to learn and master new software programs  


• Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner   


• Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines 


• Maintain professional demeanor with a high degree of discretion, integrity, and accountability 


• Maintain consistent, punctual, and reliable attendance


• Bilingual in English/Spanish is a plus  

You will be required to meet the following:   

• Must be at least 18 years of age by the start of employment


• Minimum high school diploma or GED equivalent, some college preferred 


• Minimum 1-year customer/guest service or sales experience in a fast-paced, high-pressure environment, preferably in a ticket services environment


• Able to work flexible hours including evenings, weekends, holidays, and overtime as needed. Expected to be able to work all Padres home games


• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds


• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Pay and additional compensation:  

Per the California pay transparency law, the hourly pay rate for this position is $21.14. Part-time, non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.

In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities.

The San Diego Padres are an Equal Opportunity Employer.

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