Associate Eligibility Specialist Navigator

COMPENSATION:  

Hiring Range:  $22.49- $24.17 USD Hourly 

Compensation will be determined based on education, experience and skills. 

BENEFITS: 

Please note that the employment status is Limited, part time (Fixed-Term) with an anticipated assignment end date of February 2027 and is not eligible for a benefits package. 

ESSENTIAL DUTIES: 

The Associate Eligibility Specialist Navigator is responsible for: 

• Serve as the first point of contact for customers in the lobby, providing a welcoming, customer-centered experience while co-managing daily lobby flow and prioritizing walk-in needs. 

• Guide customers through lobby navigation, including check-in for appointments, use of kiosks and information windows, completion of applications, scheduling interviews, and accessing online services. 

• Provide general program information for public and medical assistance programs,  forms, and document checklists; ensure appropriate documents and resources are readily available to the public. 

• Assist customers with submitting applications, uploading documents, and ensuring applications are complete enough to be routed for eligibility processing (without making eligibility determinations). 

• Provide customer education and support to navigate through programmatic changes and requirements for public and medical assistance programs including SNAP, Medicaid, Colorado Works and Adult Financial programs.   

• Triage walk-in requests by identifying customer needs and alerting appropriate staff for face-to-face assistance, interviews, or complex case issues. 

• Scan and upload customer-provided documents into the workflow management system and route them appropriately to support timely processing. 

• Identify and report requests for medical accommodations, language assistance, or other access needs to the designated supervisor and coordinate support as needed. 

• Make referrals to internal programs, community partners, and additional agency services based on customer needs. 

• Maintain awareness of lobby safety, customer flow, and wait times, escalating concerns or issues to leadership as appropriate. 

• Work in a fast-paced, high-volume lobby environment requiring strong multitasking, communication, and organizational skills while maintaining professionalism, accuracy, and compliance with county and state policies. 

• Other duties as assigned.   

QUALIFICATIONS: 

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. 

Minimum Qualifications:  

Education: High School Diploma, GED or equivalent certificate . 

*Note: An equivalent combination of education and experience is acceptable. 

Preferred knowledge, skills and abilities: 

• Minimum of one year of experience in a high-volume, customer-facing or administrative environment (such as front desk, reception, call center, or public service setting). 

• Experience using CBMS or the ability to quickly learn and navigate multiple computer systems, databases, and workflow tools in a public-facing environment. 

• Experience in roles requiring a high level of accuracy when handling customer information, documentation, and data entry. 

Skills, attributes, and that would lead to success in this role include:  

• Strong customer service and critical-thinking skills with the ability to assess customer needs, provide clear guidance, and route requests appropriately in a busy lobby environment. 

• Excellent attention to detail and organizational skills, including the ability to pause and resume tasks accurately after frequent interruptions. 

• Ability to multitask and prioritize competing demands while maintaining professionalism, accuracy, and a calm presence. 

• Strong follow-up and communication skills to ensure customer needs are addressed and work is routed correctly. 

• Demonstrated commitment to public service and a passion for making a positive difference in the lives of customers and the community. 

Additional Job Information: 

• Criminal History and MVR Background Checks are  for every position. 

• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer. 

• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references. 

• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.  

• All Jefferson County Employees must apply through their internal profile. 

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [email protected]. This contact is for accommodation requests only and cannot provide application status updates.