Attendant Slots Part-Time

Summary: Provides casino guest services to ensure their entertainment experiences exceed their expectation level. 

Engagement Expectations:  

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: 

• Smile, display energy and open body language


• Proactively greet team members and guests, initiating interaction to provide service 


• Always use a positive parting remark to end the conversation

Essential Job Functions: 

• Welcomes customers.  


• Assists with payment of slot jackpots, ticket fills and equipment jams.  


• Repairs minor slot machine malfunctions. 


• Notifies Slot Technicians when machine malfunctions require technical assistance.


• Discretionary ability to extend complementary services in accordance with the approved comp matrix.  


• Responds to guest questions, issues and concerns in a courteous and professional manner.


• Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.  


• Responsible for executing new card sign-ups.  


• Informs members of benefits, contests and promotions.  


• Replaces lost club cards.


• Complies with internal controls, standards and procedures. 


• Performs all other duties as assigned. 

Qualifications:  

• Must be 18 years of age or older.


• High school diploma or equivalent.


• One or more years in a customer service environment.


• Excellent customer service and interpersonal skills.


• Ability to communicate with team members and guests


• Available to work flexible shifts, weekends and holidays.


• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands: 

• Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms.  


• Frequently required to stoop and kneel.  


• Must occasionally lift up to 25 pounds.


• Ability to work in a noisy and smoky environment