Audiology Specialist

Description

Cornerstone Family Healthcare is actively recruiting for an Audiology Specialist to join our growing team.

RATE OF PAY/SALARY: $22.00 per hour 

WORK LOCATION(S): Middletown, NY

STATUS: Part Time (10 hours per week)

CORNERSTONE’S MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation.

General Purpose:

To support the Audiology Department by ordering hearing aids and performing administrative duties as necessary.

Description of Duties:

• Facilitate ordering of hearing aids/ear molds/accessories.
• Check all invoices and forward to Site Administrator for final approval.
• Performs pre-visit planning (PVP) for the audiologist’s schedule. Ensures all insurances are verified, added into the patient accounts, and case created/attached to all visits to ensure payment. 
• Submit/follow up on prior authorizations and verify charges and orders.
• Schedule patient visits for hearing aid dispensing/conformity evaluations/hearing aid repair pick ups.
• Schedules appointments, changes appointments, and cancels appointments as needed.
• Is knowledgeable about the sliding fee scale and is able to communicate required documentation and all requirements to patients.
• Communicates with different hearing aid companies regarding prices, ordering, and supplies. 
• Monitor warranty coverage.
• Manage repairs.
• Monitor hearing aid supplies and submit requisition to Site Administrator.
• Create new medical record for patients including all necessary forms.
• Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers on hold and diligently monitors time spent on hold. 
• Project specific tasks to support service delivery and reporting.
• Prepare documentation as needed/requested for hearing aid dispensing/ordering.
• Demonstrates excellent customer service skills at all times.
• Is knowledgeable about policies and procedures related to patient registration, documentation requirements, and collection, HIPPA/Confidentiality and all other policies and procedures related to this position.
• Maintains confidentiality of all aspects of the center including, bit not limited to, patient confidentiality, financials, and employee relations. 
• Participate in corporate compliance, privacy, security, and orientation/trainings. 
• Communicate changes in schedule, workdays, and hours to the Site Administrator.
• Performs other related duties as assigned.

Requirements

• High School Diploma
• Demonstrates skills with office programs (Microsoft Word, Excel, Power Point, or equivalent)
• Strong organizational skills
• Ability to work well within a team
• Strong computer skills
• At least one year of clerical experience
• Knowledge of data entry
• Pleasant telephone manner and ability to work under pressure
• bilingual Spanish strongly preferred