Banquet Captain - Part Time

Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Award.

Job Title: Banquet Captain

Reports To: General Manager

Summary 

Manage Banquet Service to ensure outstanding service to all guests by performing the following duties.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greeting guests, answering questions, and addressing any request      or concerns
• Oversee the setup and breakdown of Banquet room, including table      arrangement, decorations, and equipment
• Supervising banquet staff, including servers, bartenders, and      other event staff.
• Managing the event timeline, ensuring timely service and efficient      operations
• Coordinating with Kitchen and service staff to ensure smooth      execution of food and beverage services.
• Ensuring food quality and service      standards are being maintained.
• Quickly and efficiently addressing any issues that may arise      during the event, ensuring guest satisfaction, maintaining high standards      of service throughout
• Billing out all events.
• Creating post event reports to include customer feedback
• Managing inventory of supplies and equipment, ensuring proper      supplies for the event
• Attending Staff Meetings and BEO meetings to discuss upcoming      events, company policies and guest complaints, and make recommendations to      improve service and ensure proficient operation
• Preparing work schedules and completing necessary documentation
• Ensuring all brand standards and initiatives are implemented and      followed.
• Conducting regular physical      inspections to ensure all standards of excellence are being met.
• Ensuring the cleanliness of Meeting space and surrounding areas.
• Assisting in checking all fixtures, equipment and conditions  (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper      operations, settings and maintenance. Report deficiencies.
• Serving as the liaison between guests. The event staff, and hotel      Management
• Detailing Banquet and Lila’s Events
• Undertaking any additional duties as required. 

Supervisory Responsibilities   

Directly supervise associates in the Banquet Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Education and/or Experience                          

One to three years related experience and/or training. 

Associate degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Computer Skills                         

To perform this job successfully, an individual should have basic knowledge of Micros Point of Sale Systems.

Language Skills                         

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

Mathematical Skills                         

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability                          

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Supervisory Responsibilities                          

This job has no supervisory responsibilities.

Physical Demands

The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:                                                                                           

• Move, transport, put, remove, replace, position, place, transfer                                                                                                      
• Move about or to, position self                                                                                               
• Operate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, write, compile, retrieve, make, collect, inspect, prepare, serve                                                                                                
• Communicate, converse, discern, convey, discuss                                                          
• Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess

The associate must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds. 

Work Environment                        

The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.

Acknowledgement

This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).