Banquet Server

Description

 The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee. 

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business. We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family. 

JOB PURPOSE:

The Banquet Server is responsible for ensuring our guests' events are executed in a way that exceeds expectations. This role involves setting up banquet tables, serving meals and beverages, and attending to the needs of guests throughout the event. The Banquet Server works closely with the Banquet Captain and other team members to ensure the timely and efficient delivery of service, maintaining professionalism and a positive attitude at all times. Attention to detail, excellent communication skills, and the ability to adapt to changing event needs are essential for success in this role, ensuring that each event runs smoothly and that guests leave with a memorable experience. 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Daily set-up and breakdown of food and beverage products for catered events. 
• Food preparation for daily activities and scheduled events. 
• Serving food and beverage product to event participants, vendors, and host clients. 
• Assist with event coordination; table set-ups, place settings, serving areas and discarded products.
• Assist with event clean up; on-site or off-site, all plates, dishes, silverware, glassware, linens, chairs, and garbage.
• Assist with moving catering products back to catering kitchen.
• Print food and product labels and signage for buffets. 
• Maintain participation awareness of upcoming catering events and event orders.  
• Maintain a clean and professional appearance and uniform. 
• Communicate effectively with guests and managers to handle last minute requests.
• Communicate effectively with Catering Director and Chefs; assist when needed. 
• Due to the nature of our business, team members are expected to be available and work weekends, late evenings, and Holidays, as needed.

 All Other Duties as Assigned     

Requirements

 QUALIFICATION REQUIREMENTS:

• Highly organized and self-directed.

• Exceptional interpersonal, oral, presentation and written communication skills.

• Ability to efficiently multi-task and communicate in a team based service environment.

• Ability to work in fast-paced, changing environment.

• Well-organized with ability to take and place food and beverage orders accurately. 

• Ability to operate point-of-sale systems. 

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• Must be at least at least 18 years old.

• Cocktail and wine knowledge highly preferred.

• 1 year of restaurant experience required.

• 1 year of event service highly preferred

• Must successfully complete restaurant’s training course. 

  AVAILABILITY REQUIREMENTS:

• Full - time applicants must have the minimum of 4 days of availability 
• Weekend availability required (If applying for part-time, must have a 1 of 3 weekend days available (Fri, Sat, Sun))
• Seasonal hires must have the ability to commit the minimum of 3 months

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:  

• Regularly required to talk, use repetitive motion, type, and hear.  

• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.  

• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.  

• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

 ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.