Banquet Server

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Banquet Server greets, assists, and serves guests at functions and events. Duties may include event planning, preparation, clean up, serving, and responding to questions, complaints, and requests.  

Duties & Responsibilities:

• Greets guests as they enter a venue and helps them to find their seats.
• Sees to the comfort of guests through answering questions, taking orders, conveying special instructions to the kitchen and bar, and serving food and beverages.
• Circulates the room with trays of appetizers and beverages.
• Directs guests to necessary services and features, and leads guests on tours of the location.
• Assists with event preparation, set up, and breakdown, including setting up and packing away tables, table cloths, place settings, and buffets.
• Supports other staff to ensure guest satisfaction.
• Adheres to safety and quality regulations.
• Ability to lift and/or move up to 50 lbs. 
• Ability to sit, stand, or walk for extended periods of time.
• Ability to work as part of a team and follow instructions.
• Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavyweights.

Requirements

Qualifications:

• A High School diploma or equivalent.
• Experience as a server is preferred.
• May need to meet age limits for serving alcoholic beverages.
• Courteous and attentive to guests.
• Excellent interpersonal, communication, and customer service skills.
• Flexibility to work shifts, including early mornings, late nights, weekends, and holidays.

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.