Banquets Server: Casual

Description

SUMMARY

Provides food and beverage service to the guest in a gracious professional manner. Provides a comfortable, exceptional dining experience through the consistent implementation of our existing steps of service.

ESSENTIAL FUNCTIONS

• Responsible for setting, serving, maintaining and breakdown banquet functions both plated and buffet
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Provide prompt, efficient and gracious service to guests, including artfully describing menu items, taking food and beverage orders.
• Assist banquet captain with the running of any banquet event
• Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
• Work quickly and safely at all times.
• Maintain and comply with all departmental policies/service procedures.
• Maintain positive guest relations at all times.
• Be familiar with hotel services/features and local attractions/activities to respond to guests inquiries accurately.
• Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
• Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.

Requirements

QUALIFICATIONS

Required

• Minimum of 3 years banquet server experience in a 4 or 5 star resort environment. (AAA, Mobil, Relais & Chateaux or other highly rated)
• Basic knowledge of beverage and wine service.
• Valid San Diego County Food Handlers Card
• Ability to communicate in English with vendors, guests and staff, to their understanding

Desirable

• Previous experience with banquet set-up, décor, elevation, flow
• Certification in CPR
• High school graduate or GED-equivalent.

SKILLS

Required

• Strong computer skills to be used for report writing and point of sale system entries
• Ability to anticipate and understand guests’ needs.
• Ability to move quickly and safely through workspace.
• Ability to focus attention on service details.
• Ability to follow directions thoroughly.
• Ability to work cohesively with co-workers as part of a team.

Desirable

• Certification of previous training in liquor, wine and food service
• Ability to communicate in other languages
• Ability to motivate other banquet team members

TRAVEL REQUIREMENTS

• None

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 25 lbs. frequently and 40 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.