Barista

Water’s Edge Coffee Barista – South Haven

Job Description

Part-time hourly, ranging from 1-14 hours per week based on proficiency, availability and need. In-person responsibilities and on-call availability

1. PRIMARY RESPONSIBILITIES

1. Customer Service and Community Engagement

• Create “wow” moments that leave a positive and lasting impact on our customers.


• Greet customers warmly and engage them with genuine care and enthusiasm.


• Assist customers with their orders, provide product suggestions, and support special orders or requests.


• Build trustful relationships with customers to encourage return visits.


• Respond to customer questions effectively and efficiently, maintaining a helpful and approachable attitude.

2. Beverage and Food Preparation

• Prepare and serve coffee, tea, and other specialty drinks following established recipes and quality standards.


• Ensure quality service and products for customers by adhering to safety and sanitation procedures.


• Operate and maintain espresso machines, grinders, and other coffee shop equipment.


• Warm and serve pre-prepared food items as needed.

3. Operational and Merchandising Duties

• Stock products and maintain product displays according to merchandising standards.


• Maintain a clean and organized work environment, including countertops, equipment, and seating areas.


• Monitor inventory and restock supplies as needed to ensure seamless operations.


• Follow all health, safety, and sanitation guidelines.

4. Team Collaboration and Store Support

• Work collaboratively with other team members and volunteers to ensure smooth daily operations.


• Assist in training new baristas and volunteers as needed.


• Support Water’s Edge Coffee’s mission by contributing ideas to enhance customer experience and meet ministry goals.

5. Sales and Cash Handling

• Operate the point-of-sale (POS) system accurately and efficiently.


• Process cash, credit card, and mobile payments, ensuring correct change and receipts.


• Follow proper cash handling procedures and complete end-of-shift reconciliation.

2. QUALIFICATIONS

CHARACTER

• Possesses a heart for ministry


• Demonstrate a willingness to share your faith, reflecting the values and mission of Water’s Edge Coffee


• Responsible, reliable, and consistent


• Positive attitude and pleasant demeanor


• Trustworthy and able to maintain confidentiality

CHEMISTRY

• Team player who works collaboratively


• Willing to pitch in and support colleagues when needed


• Pursues unity and conflict resolution in a biblical and respectful manner

COMPETENCE

• Enjoy interacting with customers one-on-one and building meaningful connections.


• Highly organized with strong attention to detail.


• Excellent listening and communication skills.


• Maintain good eye contact and display positive body language while engaging with customers.


• Ability to work efficiently in a fast-paced environment.

• Willingness to learn and adapt to the ministry’s goals and customer service standards.


• Proficient in necessary computer programs and digital platforms

PHYSICAL REQUIREMENTS

• Ability to stand for long periods.


• Ability to lift, carry, push, pull, bend, and twist while handling products (up to 25 lbs.).


• Capability to operate coffee shop equipment safely and effectively.

3. REQUIREMENTS

• EXPERIENCE: Coffee shop experience preferred


• EDUCATION: High school enrollment or diploma preferred


• SKILLS: Barista skills preferred; tech competence preferred


• BODY LIFE: Must be involved in LifeBridge with regular Sunday worship attendance


• RESIDENCE: Living in/near South Haven preferred

4. RELATIONSHIPS

• Hired by and Reports to: Water’s Edge Coffee Manager


• Primary Work Relationships: Team Members & Customers