Barista Attendant

Description

POSITION PURPOSE:

Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

ESSENTIAL FUNCTIONS:

• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Reports customer’s comments to supervisor regarding menu prices, recipes, food quality and related issues.
• Provides constructive input to foster process improvement within the department.

Requirements

QUALIFICATIONS:

• High School Diploma or a GED Certificate desirable.
• 6 months experience working in Customer Service field handling cash and running a register preferred.
• 6 months Barista experience preferred.
• Excellent verbal and customer relation skills.
• Current Food Handler or ServSafe Certificate required.
• Team Member must maintain a neat, clean, and well-groomed appearance at all times (specific standards available).