Barista - Campus Coffee House (part-time)

The Coffee House Barista supports the mission of The Brook Hill School by fostering a welcoming, Christ-centered environment through exceptional customer service and high-quality beverage and food preparation. Reporting to the Coffee House Manager, the Barista demonstrates professionalism, hospitality, and a “customer comes first” attitude while building positive connections with students, faculty, staff, and guests.

Classification: Non-exempt

Hours per week: Part time, will average 20-25 hours per week

Work Schedule: (subject to change based on Coffee House needs, as determined by the Coffee House Manager) While school is in session:

• Monday, Tuesday, Thursday 11:30 am to 4:30pm (or closing)
• Wednesday 11:00 am to 1:00pm
• Friday 11:30 to 4:00 pm (or closing)

Essential duties and responsibilities include, but are not limited to:

• Warmly welcome all guests, accurately assess customer needs, and provide attentive, friendly service.
• Prepare and serve a variety of beverages and food items in accordance with standardized recipes and quality guidelines (e.g., espresso drinks, muffins, breakfast items).
• Provide accurate product knowledge and recommendations to enhance the customer experience.
• Maintain a clean, organized, and safe work environment; promptly clean workstations, service areas, equipment, and utensils.
• Monitor and report any equipment or food safety issues to the Coffee House Manager without delay.
• Operate point-of-sale systems efficiently and process transactions with accuracy and integrity.
• Assist in stocking supplies and maintaining inventory levels as directed.
• Wrap, label, and date food items in accordance with food safety standards.
• Support product display setups and restocking of customer service stations.
• Handle customer concerns with grace and professionalism, escalating to the manager when appropriate.