Barista Shift Lead

Barista Shift Lead

Overview

The role of a barista shift leader extends beyond just making coffee. At Lori’s Recharged, you will provide a trusted place for joy and support when people need it most. You will provide products and services that nurture, inspire, and comfort. As a Barista shift lead in our Recharged coffee and gift shops, you will be responsible for providing excellent customer service and engaging from the heart while creating and serving delicious beverages, helping select the perfect gifts and snacks. Shift leads are generally responsible for coaching barista team member throughout the shift to execute Lori’s brand standards. You will set goals, assign job duties, and motivate others.

What you will do:

• Provide excellent customer service by practicing GUEST standards (Greet, Understand, Educate, Suggest, and Thank) and ensure baristas understand and practice these standards
• Take guest orders and process payments using the point of sale (POS)
• Prepare and serve a variety of hot and cold beverages, such as coffee, tea, and smoothies and ensure baristas follow brand guidelines
• Prepare food items such as sandwiches, pastries, and salads and ensure barista team members follow food safety standards 
• Ensure cleanliness and sanitation of work area, equipment, and utensils
• Follow health and safety guidelines when handling food and beverages and ensure barista team members do the same
• Maintain inventory of supplies and restock as needed
• Collaborate with team members and store manager to ensure efficient operations
• Communicate shift priorities, goals, and results to barista team members
• Coach as needed throughout a shift providing timely, constructive, and clear feedback
• Support the training of barista team members as needed
• Oversight of safety, security, and profitability policies/processes throughout a shift
• Communicate clearly with the next shift lead to help prepare them for the shift

What you will need:

• Basic computer skills
• Food Manager Certification (Lori’s will provide if needed)
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Physical Demands/Working Conditions:

• Standing on feet up to eight hours/day
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 30 lbs
• Working in a small space

Key Competencies:

• Works well with others in a fast-paced team environment 
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving  
• Motivating others

This is not an exhaustive list of responsibilities and may not necessarily comprise all the functions for purposes of the ADA.