1. DEFINITION:
Provides superior customer service to each guest and insures that their Fudpucker’s experience is exceeded. Takes drink orders from patrons or wait staff and prepares and serves alcoholic and non-alcoholic drinks in accordance with standard recipes. Actively sells food and beverage items by offering suggestions. Mixes ingredients for cocktails and serves wines and bottled or draught beer. Responsible for the setup, maintenance and operation of the bar. Enters drink orders into register, collects payment and makes change.
2. MINIMUM QUALIFICATIONS:
· Must be age 21 or older (unless state law permits younger age). High school graduate or equivalent desired.
· Must possess excellent customer service skills including pleasant and friendly demeanor.
· Must have basic knowledge of beer, wine, and spirits, and be familiar with standard drink recipes.
· Must possess basic math skills and have the ability to handle money.
· Must be able to communicate and understand the primary language(s) of the work location and understand the primary language(s) of the guests who typically visit the work location.
· Must be able to work flexible hours; Monday through Sunday for no more than a 25-week seasonal period.
3. ESSENTIAL FUNCTIONS OF POSITION:
1. Greets guests in a prompt, friendly and courteous manner insuring that they have a positive Fudpucker’s experience. Offers suggestions on food and beverage items to guests.
2. Mixes and serves alcoholic and non-alcoholic drinks for patrons of bar and restaurant following standard recipes. Mixes ingredients to prepare cocktails and other drinks. Serves wines and bottled or draught beer. May provides food service to guests at the bar and assists with food service to tables near the bar. Assists with to-go orders.
3. Observes guests to ensure that they are satisfied with the food and service and responds to any additional requests. Communicates with management regarding any criticisms about Fudpucker’s products and/or services.
4. Enter orders into register, collects money, and processes credit card transactions from guests and/or wait staff.
5. Is knowledgeable about Fudpucker’s history, menu offerings, specials, promotions, entertainment schedules, and other matters about which guests may inquire.
6. Ensures that all guests are thanked for their business and distributes customer comment cards prior to their departure.
7. Maintains bar area in a clean and safe manner throughout each shift and thoroughly cleans it prior to clocking out.
8. Complies with all Fudpucker’s policies and procedures as per the Employee Handbook
9. May assist others and perform other appropriate duties and routines as requested by the FOH Manager and/or other management personnel
4. PHYSICAL REQUIREMENTS OF POSITION:
1. Must have the ability to remain stationary for long periods time.
2. Must be able to reach, bend, and stoop.
3. Must have the ability to lift trays frequently weighing up to 30 pounds and carry them up and down stairs.
FUDPUCKER'S BEACHSIDE BAR & GRILL, celebrating its 43rd Anniversary this year, is a historical landmark in the city of Destin (well, it isn't actually "registered" as a historical landmark, but it has been here for a long time and everyone pretty much knows where it is... so there!). Anyway... because we've been around for a long time, we have had thousands of employees who have spent time with us, some of whom have since gone on to pursue some pretty amazing career paths... lawyers, accountants, law enforcement officers, high school teachers, building contractors, business owners, military officers, and dozens of other pretty remarkable pursuits. For many of them, Fudpucker's was their very first job and they credit Fuds with giving them the foundation from where they launched their careers. Fudpucker's culture of focusing on employee development through constructive training has been a hallmark of the company's success and it continues that way to this day.
In fact, one of Fudpucker's partners in a sister business is a former Army Green Beret who after leaving the Army, ran a restaurant-theming-business for decades that opened and remodeled thousands of restaurants. Drawing upon his years as a Green Beret (which just so happens to be the World's Foremost Training Organization) and working with all of those restaurants, he brings to Fuds an extremely unique understanding of HOW to train and develop people in the hospitality industry. And, the core of his training philosophy is to develop LIFE SKILLS and apply those skills to their jobs. With this partner's background coupled with Fudpucker's 40+year culture of developing employees, we've implemented the most advanced training program of any hospitality business in the Florida Panhandle and that alone is why people should want to work here
So, when you come to work at Fudpucker's, this is what you'll get:
- Receive the Best Training Available Anywhere:
- Learn everything imaginable about one of the most successful local businesses in Northwest Florida...
- Develop LIFE SKILLS that you'll take with you through the rest of your life!
- Receive Automatic Wage Increases with completion of each Level of our Multi-Level Training System.
- Great Wages and Benefits:
- Receive PAYCHECKS EVERY WEEK
- Receive Performance Based Rewards
- Receive an extra $1 to $2 per hour "Summer Retention" Bonus Payments for non-tipped positions. (but ya gotta make it through the whole summer)
- Receive Vacation if you stay for at least one year
- Receive Sick Leave if you join management and take a salary
- Enjoy Access to Health Insurance Benefits
- Enjoy Employee Health and Well-Being Support Programs
- Get 50% Discount on Food and Free Soda and Tea at Fudpucker's When You Work
- ...and other discounts on merchandise, food, & drinks at Fudpucker's when you are not working
- Take Advantage of Different Employment Opportunities:
- Career Advancement Opportunities, or...
- Seasonal or Part-Time Work (if that's all you want... that's okay, too)
- Enjoy a Family Oriented Environment:
- Majority of customers are in families and bring their children to Fudpucker's
- Multi-Generation Customer Base (Grandparents who had been here as kids return with their grandkids)
- Join a Strong and Enduring Employee Culture
- A Core Staff with Decades of Employee Tenure
- You'll Make Life-Long Friends (GUARANTEED!)
- Lots of Employee Parties (Employee Appreciation, End-of-Season, Christmas... well, you get the point)
- Be good and become a Fudpucker VIP (Very Important Pucker)
- Access to Managers and Owners who actually "listen" to Employees (well... most of the time, anyway)
- Join a VERY SPECIAL TEAM
- Locally Owned & Operated (i.e. this isn't one of those "BIG" corporations)
- Join thousands of employees who came before and continue to return...
- Be part of a Fixture in this Area's History and (if you want) meet the founders and owners of the Company (they're okay...)
- Help Support meaningful stuff:
- Animal Conservation (specifically... Alligators)
- Make-A-Wish Foundation
- Local School Systems (Field Trips and Honor Roll Awards)
- Arts Programs and Other Non-Profit Organizations
- Last, but not least, the Home of the WORLD FAMOUS FUDPUCKER T-SHIRT
- And, Yes, You Get a Free Fud T-Shirt When You're Hired (...and, for some, that may be the best thing of all :)
...So! What are you waiting for? If you've read this far, you might as well apply (..just do it).
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